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Establish proper telephone techniques
Phone calls, while a great option for those who detest in-person interaction, do require very strong communication skills. Jul 23, · 3. For one, the person on the other end . Speak clearly. All office workers should be able to use proper telephone technique to An effective telephone personality will help we win friends & create good will. You can find answers, opinions and more information for establish proper telephone techniques. . Reddit is a social news website where you can find and submit content. Let the customer know immediately who they are speaking with. Also, have in mind that what you’re saying isn’t the only thing that you should be thinking about. You should start with a standardized greeting that is polite and informative. You should be approaching phone calls in a very similar way. Elements of proper phone etiquette To achieve excellent phone etiquette, you'll need to apply the following items: Friendly greetings Body language Tone of voice Tact Active listening Appropriate closing Friendly greetings Answering an office phone properly requires a positive and cheerful disposition. It all starts with some basic knowledge: Know your company phone . Exhibiting excellent phone etiquette is extremely important in establishing a good first impression of your company. Phone etiquette is often what separates good businesses from great. This will build rapport, and influence the caller to call back again.