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Ppt on telephone etiquette training

4. and motivated. Customers need to feel. May 15,  · 3. When you answer the phone, its that 'human moment' when customers can actually experience what . taken care of, well informed. Module 4. 4–3. Module. Communicating effectively on the telephone is a unique skill. Identify effective telephone skills. Phone Contacts. . Reddit is a social news website where you can find and submit content. You can find answers, opinions and more information for ppt on telephone etiquette training. Be helpful and follow through. Speak clearly and in a positive tone of voice to avoid any sense of interruption by the caller. 6. • I’m glad you called. Keep your mouth free of gum or food when you talk on the telephone. End telephone calls with a pleasant preliminary close. Use of Good Manners 8. 5. Screen calls tactfully. 7. • Thank you. CALL OPENING • Your Voice is your Company! 4. PRE CALL PREPARATION • Before the call - Feel good about your work - Smile - Have a positive attitude - Make sure that the telephone is placed correctly - Organize your desk that you have the following handy namely a pen, a paper pad,a glass of water. 5. May 20,  · Basic needs of the customer on the phone •To be recognized and remembered •To feel valued •To feel appreciated •To feel respected •To feel understood •To feel . Phone Etiquette Objectives Answering Calls Tactful Responses Taking. View Notes - Phone Etiquette PPT Presentation from BUSINESS MBA at Osmania University.

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    • Let the customer “hear” politeness in your voice • Be patient with your customers and do not sound rude, annoyed or abrupt • Feel good when you speak with the customer 8. • Warm and professional greeting • Identify yourself • Be enthusiastic 7. CONVERSING WITH THE CUSTOMER • Be respectful to the customer • Be genuinely polite in your tone. Turn away from your computer desk or other work. When do you practice telephone etiquette? When answering calls Placing calls Handling business matters over the telephone 3. Before you place calls Be prepared - plan your conversation. Telephone etiquettes 1. TELEPHONE ETIQUETTES 2. Read customer reviews & find best rainer-daus.de has been visited by 1M+ users in the past month. AdEnjoy low prices on earth's biggest selection of books, electronics, home, apparel & more. Browse & discover thousands of brands. 1, viewsK views staff training videos melbourne - telephone etiquette. elmbridgeadvantage. Telephone Techniques Presentation. Watch quality videos about ppt on telephone etiquette training and share them online. . Dailymotion is the best way to find, watch, and share the internet's most popular videos about ppt on telephone etiquette training. • When answering the telephone and the caller did not hear your introduction and says, “Is ______ in?” DO NOT respond with: “Yes.” This is confusing to the caller. • Do not yell or talk to others in the room while you are on the telephone. • Do not eat, drink, or chew gum while talking on the telephone. • Always have paper and pen by the telephone. • Always have paper and pen by the telephone. • When answering the telephone and the caller did not hear your introduction and says, "Is ______ in?" DO NOT respond with: "Yes." This is confusing to the caller. • Do not eat, drink, or chew gum while talking on the telephone. • Do not yell or talk to others in the room while you are on the telephone. Thousands Of Free Certificate Courses. Study Online Anytime, Anywhere & At Your Own Pace. AdTeach Yourself The Basics Of Business Etiquette And Professionalism In The Workplace. 7. Business Phone Etiquette Phone etiquette training to help your business/workplace have better communication: be prepared, be present. 8. . Search for ppt on telephone etiquette training in the English version of Wikipedia. Wikipedia is a free online ecyclopedia and is the largest and most popular general reference work on the internet. Proper telephone etiquette in a professional business setting begins by stating the company name first followed by a greeting and the name of. 3 How To Answer The Phone. Title: Telephone Etiquette 1 Telephone Etiquette 2 Who Is On The Phone. In most phone conversations, the listener typically cannot see you your message is communicated by your voice! Proper telephone etiquette in a professional business setting begins by stating the company name first followed by a greeting and the name of. 3 How To Answer The Phone. Title: Telephone Etiquette 1 Telephone Etiquette 2 Who Is On The Phone. In most phone conversations, the listener typically cannot see you your message is communicated by your voice! Telephone etiquette · 2. Use your normal tone of voice when answering a call · 4. Do not eat or drink. Always identify yourself properly · 5. Speak clearly · 3. 1. Share your ideas and creativity with Pinterest. . Search images, pin them and create your own moodboard. Find inspiration for ppt on telephone etiquette training on Pinterest. • Speak clearly and in a positive tone of voice to avoid any sense of interruption by the caller. • Be helpful and follow through. • Screen calls tactfully. Use Good Manners (cont.) • Keep your mouth free of gum or food when you talk on the telephone. • Give the caller your complete attention. Use Good Manners • Answer the telephone, if possible, immediate after the first ring, but definitely no later than immediately after the third ring. • Use proper identification when placing or receiving calls. Essentials of Telephone Etiquette • Use basic good manners • Be courteous • Be helpful • Treat callers with respect • Recognize the caller • Be an active listener. Casual Dress. Contact supervisor if you have a schedule conflict; Turn off personal cell phone (no personal calls); No personal homework. Search for ppt on telephone etiquette training with Ecosia and the ad revenue from your searches helps us green the desert . Ecosia is the search engine that plants trees. FLAT INDIFFERENT- bored, lack of interest in. ENTHUSIASTIC - interested in the conversation, likes job, wants to help caller. Basic Telephone Skills 1. job, not interested in caller or conversation. Tone of voice -. Effective communication/ speaking skills. CARING - interested in caller, wants to help. 6. Telephone Etiquette- Telephone Etiquette Facilitator Mae Martin Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings as a caller and | PowerPoint PPT presentation | free to view TIPS TO TELEPHONE EXCELLENCE- tips to telephone excellence| PowerPoint PPT presentation | free to view. Course Content ; Construct of Effective Writing, Frame work “E-mail” & its relevance towards “desired outcome”, PPT ; Aspects of Email writing, Effective writing. Every day, millions of people use Imgur to be entertained and inspired by. . Find and share images about ppt on telephone etiquette training online at Imgur.
  • Always be courteous and respectful. Do not raise your voice. Avoid answering the phone if about to cough or sneeze. Keep personal phone calls out of the office- and keep your private cell phone calls private. Do not be eating and talking at the same. Use please and thank you, and avoid interrupting while the other party is speaking. Speak clearly.
    • Telephone messages must be taken carefully and delivered promptly. Double check spelling and numbers with the caller. Take messages clearly and correctly. Taking a message requires: (1) being polite and professional on the telephone and (2) recording all the facts corr ectly. Telephone etiquette implies the manners of using Telephone communication including the way you represent your Business and yourself, greeting the receiver. Find the latest news from multiple sources from around the world all on Google News. . Detailed and new articles on ppt on telephone etiquette training. Enunciate/articulate clearly. Use simple English avoid Jargon and Acronyms. Use action specific words and directions. Always speak calmly and choose your words naturally. Use the Customers name during the conversation. fTips for Telephone Etiquette In the course of the conversation: Focus your attention on the Customer. Speak distinctly. I know how you must be feeling ". 2. USE EMPATHY Put yourself in customer's shoes. 3. Appropriate Levels of Empathy "I understand your frustration ". Empathy is showing concern for the customer's situation & feelings without agreeing or disagreeing with what the customer is saying. Solution: Learn good telephone etiquette and. Problem: Some employees answer the phone improperly and are curt, cold, rude, or argumentative with the caller. Basic needs of the customer on the phone •To be recognized and remembered •To feel valued •To feel appreciated •To feel respected •To feel understood •To feel comfortable about a want or need Opening of the call •Pick up the call in not more than two rings •Greet •Self Introduction •Offer assistance •Listen carefully •Use caller’s name. Chances are, they will still be able to comprehend what you are saying. Some basic rules of telephone etiquette are Speak directly into the mouthpiece of the phone or a headset while talking DO NOT eat or chew gum while talking on the telephone DO NOT cover the phone with your hand or put it against your chest to avoid the caller hearing you.